Shipping, Returns and Customer Care
Our customers are at the heart of our business, so if you can not find a product that satisfies you, we would like to know, because we adjust our offer according to the real needs of people who wear our products. Do not hesitate to contact us to let us know your needs, your ideas, your dreams and your aspirations. We will listen to you for real!
We're here to help
If you need help with your research on our website or if you have difficulty with your order, we will be really, really happy to help you. You can reach us by phone through our toll-free during business hours or email us by clicking on the tab "Customer Service" in the top center of the screen.
Monday to Friday from 9h to 17h
Obviously, if you are not completely satisfied with the products you ordered, you can return the goods within 30 days of receipt. Packaging and labels must be intact and the goods must not have been worn. You must ensure that the packaging material is as when returned to the extent possible. We will credit your credit card or Paypal account the total amount of the bill once the goods are received. To return an item, please contact us at firstname.lastname@example.org and provide your name, address and the reason for return. We will contact you within 24 hours (during working days) to transmit the necessary information for the return.
We process orders within 1 to 5 business days. If circumstances like a higher than normal volume prevent us to fulfill your order within these deadlines, we will notify you. The deadlines for delivery in Canada range from 2 to 5 days depending on destination. All packages are sent in either "Expedited Parcel" by Canada Post or by Dicom next day.
Local Shipping (Canada)
Shipping is free for orders of $75.00 or more. A flat fee of $7.95 is added when the total invoice amount is less than $75.00. Theses rates are valid for Quebec and Ontario. For other provinces, a $9.95 fee is charged for orders less than $75.00. Shipping is free for orders over $75.00. Delivery in Canada are made by Canada Post and delivery times vary from 3 to 5 working days, depending on the region.
Deliveries outside Canada are free for orders over $150.00. A flat fee of $20.00 is added to the bill when the total invoice amount is less than $150.00. International shipments are made by Canada Post, FedEx or Purolator depending on the delivery address. Delivery times vary from 3 to 10 working days, depending on destination. Returns are to be assumed by the customer when purchase is made from outside of Canada.